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COVID-19 update: Client advice on what to do during the Coronavirus pandemic

Referral

A full referral service for all oral cavity conditions

The case types listed in Common Case Studies give some useful information about the different problems we see and how we deal with them. You can direct your clients to this site also. The list is not exhaustive. If you have a problem not listed please call or send photos and we can add a category.

Veterinary surgeons can discuss cases with us directly on 01620 890 002 or by email. Our policy is to take the call immediately, if practically possible. If not we return your call at the first opportunity.

Once first contact has been made we will then contact the client to make an appointment for a convenient date and time beside ensuring all clinical information is obtained. At this time a written fact sheet will be sent to them with directions and instructions regarding feeding etc. The more information we have the better prepared we will be for your client.

Clients can book an appointment directly with us once their own veterinary surgeon has made the initial referral.

No cases will be seen without the knowledge of the first opinion practice and the relevant medical history.

Our admin team will advise the documentation clients need to bring with them to their appointment and they will receive an information pack by email with details about their appointment at DentalVets.

Communication between our practice and yours

The essence of an efficient referral service is an easy communication triangle between the first opinion veterinary surgeon, us and the owners of the animal.

We will always ask for full clinical history and all relevant lab or histopathology reports before we see a case. If appropriate, any radiographs or advanced imaging can also be sent.

Our policy is to have a clinical report emailed to the referring vet on the day of surgery. This report should be in the referring practice before the animal has returned home so everyone involved in the case is aware of the treatment that has been performed. We are aware that information about the treatment and medications used may be required once the animal is again under your care.

The written report, a photographic report, dental chart and all client fact sheets will follow by first class post to the referring practice for the attention of the referring vet.