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COVID-19 update: Client advice on what to do during the Coronavirus pandemic


A full referral service for all oral cavity conditions

The case types listed in Common Case Studies give some useful information about the different problems we see and how we deal with them. You can direct your clients to this site also. The list is not exhaustive. If you have a problem not listed please call or send photos and we can add a category.

Veterinary surgeons can discuss cases with us directly on 01620 890 002 or by email. Our policy is to take the call immediately, if practically possible. If not we return your call at the first opportunity.

Once first contact has been made we will then contact the client to make an appointment for a convenient date and time beside ensuring all clinical information is obtained. At this time a written fact sheet will be sent to them with directions and instructions regarding feeding etc. The more information we have the better prepared we will be for your client.

Clients can also book cases directly with us as long as their veterinary surgeon is aware that they are contacting us.

No cases will be seen without the knowledge of the first opinion practice and the relevant medical history.

Our receptionist will advise the documentation the client needs to bring and they will receive an information pack by first class post.

Communication between our practice and yours

The essence of an efficient referral service is an easy communication triangle between the first opinion veterinary surgeon, us and the owners of the animal.

We will always ask for the last two years' clinical history and all relevant lab or biopsy reports before we see a case. If appropriate, any radiographs or CT scans can also be sent. We have various DICOM and other programs we can use to view them. If routine blood tests are needed pre-op we prefer that you run these to save time on the day of surgery.

Our policy is to have a full, written, clinical report faxed or emailed to the referring vet on the day of surgery. This report should be in the practice before the animal has returned home as a courtesy. We are aware that information about the procedure and the drugs used may be needed that day by you.

The same letter plus the photographic report including radiographs, chart and all client fact sheets will follow by first class post. Email can be used if you prefer as long as we have a current address that will reach you. If files or radiographs are too large to email we will send them to a Dropbox file and invite you to link to it.

Those vets on our Facebook Clinical Club will receive a message also.

Fax is good but e-mail is much better. If you supply us with an active email address you have easy access to we can also send all supporting articles and references we have on file regarding the condition treated.

For difficult cases, we can either post these on our own Facebook Clinical Club or access the private ListServ bulletin board of the top 130 veterinary dentists in the world – all diplomates of the American Veterinary Dental College. This bank of knowledge is a powerful resource for unusual or rare cases. A request for assistance can result in several answers within hours from all over the world.